Highs and Lows of the ACSI 2011 E-business Report
July 20, 2011 | Comments | Customer Relations, Facebook, Google
The American Customer Satisfaction Index (ACSI) has released its 2011 annual e-business report. Each year, data is compiled from more than 70,000 customers through interview and survey processes. Partnered with ForeSee Results, a leader of customer satisfaction analytics, the ACSI is a highly correlative report, proving that companies with higher customer satisfaction level yield greater [...]
